At Heymann Primary and Nursery School, we value the partnership between parents and school and realise that this is one of the keys to successful learning for every child.

However we also recognise that occasionally things can go wrong and therefore need a clear procedure for dealing with a parent’s concerns and complaints. 

The best person to make contact with in the first instance is your child's class teacher.  As they are working with the children all day every day, they are best-placed to take the necessary actions that will alleviate the issue or concern quickly and without causing further upset. 

Should the concern remain, then there are a number of other team members you can meet with to discuss the issue and identify a way forward, starting with one of our assistant or deputy heads.  If the matter is still a concern you are welcome to ask for an appointment with our Headteacher.

If you require more information about our concern and complaints procedure, please refer to our policy below.